Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@containerdistribution.co.za. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@containerdistribution.co.za.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@containerdistribution.co.za.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@containerdistribution.co.za. Please note that returns will need to be sent to the address
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@containerdistribution.co.za.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@containerdistribution.co.za. Please note that returns will need to be sent to the address

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@containerdistribution.co.za.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Inspect on delivery

Check the unit before the driver leaves and note any transport damage on the delivery note. Photographs taken at offload make a claim straightforward and fast.

Returns of stock items

Unused, undamaged stock items in their original packaging may be returned within 7 days of delivery. Return transport is for the buyer's account and a handling fee of up to 15% may apply to cover restocking and re-inspection.

Custom conversions and made-to-order units

Containers converted, painted or built to your specification cannot be returned for a change of mind, as they cannot be resold as standard stock. Cancellations after work has started are charged for materials and labour already committed.

Defective or non-conforming goods

If goods are defective, not as described, or unsuitable for the purpose we agreed, you may return them within 6 months under the Consumer Protection Act for a repair, replacement or refund. We arrange collection at our cost in these cases.

Manufacturer warranties

Inverters, batteries, panels, refrigeration units and similar equipment carry the manufacturer's warranty. Contact us with the invoice and serial number and we will manage the claim on your behalf.

How refunds are paid

Approved refunds are paid by EFT to the account the payment came from, within 10 working days of the returned goods being received and inspected. Delivery charges already incurred are not refundable unless the return is due to our error.

How to start a return

Send us your invoice number, photographs and a short description of the problem through the contact page. We reply with a return reference and instructions before any goods are sent back.